Client Delivery Manager - 46685

  • Job Reference: 00000600-1
  • Date Posted: 11 October 2019
  • Recruiter: UK Power Networks
  • Location: Manchester
  • Salary: On Application
  • Bonus/Benefits: Circa £70,000 (Depending on Skills and Experience)
  • Sector: Engineering & Technical
  • Job Type: Permanent

Job Description


Client Delivery Manager

Reporting to

Head of Client Delivery (North)


Manchester / North of England


UK Power Networks Services

Reference Number


Employment Period


Contract Type

Personal Contract

CiP Level



Circa £70,000 (Depending on Skills and Experience)

Closing Date

23rd October 2019


All applications will be reviewed after the closing date


  • We also provide the following additional benefits
  • Annual leave 25 days
  • Car allowance
  • Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
  • Tenancy Loan Deposit scheme
  • Tax efficient benefits: cycle to work scheme
  • Season ticket loan
  • Occupational Health support
  • Switched On – scheme providing discount on hundreds of retailers products.
  • Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres
  • Discounted access to sports and social clubs
  • Employee Assistance Programme.



The business is going through a growth phase, targeting and winning new work with new clients across the north of England. Excellence in delivery is an essential part of building our brand and reputation with new clients. You will mobilise and build a portfolio of project and maintenance contracts with all clients to achieve this objective.

This is a client-facing role and you will need to provide excellent service to clients, ensuring that all contracts are delivered to time, cost, quality and legislative requirements.

You will provide value to the business by ensuring the financial performance of all contracts, delivering contracted works and also developing further opportunities as work progresses.

Appropriate resources will need to be put in place, using a combination of directly employed staff and subcontract arrangements to meet the requirements of a growing business. You will ensure that all people employed in the delivery team work safely, follow the required safe working practices and uphold the principles of the company philosophy on safety.



Budget: Up to £30m

Staff: Combination of directly employed and subcontract staff (Ca. 50)



  1. Achieve a safe working environment by ensuring that all work is carried out in compliance with UKPN policies, procedures, current legislation and any specific client requirements. This will involve but not be limited to development and implementation of safe systems of work, project safety plans, work package plans, safety briefings and other associated documentation. It will also be expected that regular planned and unplanned safety inspections are undertaken.
  2. Establishing good working relationship and collaborative approach with Clients and partners. Manage the delivery of Clients’ requirements in a safe and considered manner demonstrating value for money in all dealings.
  3. Financial performance of contracts, ensuring rigorous cost control and that change and risk management procedures and followed.
  4. Planning, acquisition and deployment of resources to ensure optimal allocation and delivery of contracts.
  5. Work with procurement and commercial colleagues to ensure future contract resource requirements and available in a cost-effective prompt manner and that the supply chain is effectively managed.
  6. Manage a team of people through the lifecycle of a portfolio of projects including design, mobilisation, construction, monitoring, budget control, change control and progress reporting to agreed timescales.
  7. Ensure validation and verification of information and essential issues to all within the project team and to our client in a timely and appropriate manner.
  8. Find and address all types of project and contract risk.




  • Experience at a senior level in management including bid development, key client management, commercial management, financial and contract management and a broad knowledge of contracts.
  • Experience of Project delivery across several sectors such as electrical infrastructure and construction, including compliance with CDM.
  • You are experienced in project management including the commercial aspects of project control, quantity surveying, change control and cost management.
  • Experience of business, project and contract risk management.
  • Experience of stakeholder management with client customers, sub-contractor, consultants, supply chain and third parties.
  • Excellent interpersonal and communication skills at all levels with clients, partners, UKPNS project teams and sub-contractors.
  • You will be a natural team leader who can motivate the team, set targets and manage performance reviews
  • You will be skilful in decision-making and meet tight deadlines.
  • You will have a higher education qualification in Electrical Engineering or equivalent
  • Desirable:
  • A broad understanding of CKI, UKPN and UKPNS businesses.
  • Advance or intermediate level knowledge of Microsoft Office suite, Outlook, MS Project and other custom software packages.
  • To have strong and persuasive negotiating and influencing skills.



We ask that you are highly experienced in project and maintenance environment with power system experience up to and including 132kV and demonstrable experience in managing large diverse teams and complex projects.


The job requires you to be highly experienced in commercial and contractual management. You will be independent and flexible with an adaptable approach to resolving issues.

The job holder will have the necessary gravitas to represent us at operational and senior management level with external partners.

The job holder will develop the outputs of delivery teams to meet clients’ expectations, ensuring that all work is completed safely, to budget, on time and observing the client’s requirements.

Work will be at multiple locations across the north of the UK.



  • Analysis, implementation and monitoring to develop the business, employees and growth.
  • Monitor operational performance (time, cost, quality and risk).
  • Working closely with our clients to increase client satisfaction whilst understanding their needs. Have regular discussions with client’s and their teams to assess performance, help determine strategy and identify changes to resource. Provide practical support to our clients.
  • Visible demonstration of commitment to health and safety.
  • Share both positive and negative news at all levels of the business.
  • Identify and manage performance issues.
  • Delegate to ensure operational activities are delivered safely to time, cost and quality. Team understands their role and responsibilities and are happy to work unsupervised
  • Can build and motivate the team and understands important performance triggers (turn on / off). High staff satisfaction scores and clear understanding of their contribution to success. Staff are encouraged to develop their competency. Training and competency records are up-to-date and are matched to current business need
  • Make decision and share actions to direct reports. Recognised for being decisive, quick and effective.


Health & Safety Responsibilities


Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.


Employees are responsible for ensuring they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees are responsible for understanding those impacts and the controls they must ensure are applied. If in doubt, ask!


We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.