Commercial Collections Advisor

  • Job Reference: 495534
  • Date Posted: 10 October 2019
  • Recruiter: Welsh Water
  • Location: Cardiff
  • Salary: On Application
  • Sector: Customer Service
  • Job Type: Permanent

Job Description

Commercial Collections Advisors

Salary: £18,433

What you will do

As a Commercial Collections Advisor on the Commercial Collections Team, your role will be to establish contact with our commercial customers who have overdue debt and are behind with their payments. Primarily contacting customers by phone, you will also need to use letter writing skills as there will be an element of e-mail and written correspondence. You will use your skills to ensure that payment is obtained promptly and efficiently, taking into accounts the customers circumstances, previous track record and the cost of collections. You will be expected to become fully familiar with relevant legislation and Dwr Cymru Welsh Water policy. As part of the role you will be required to make decisions which could involve disconnection of supplies or proposing litigation.

Having strong communication skills and the right personable behaviours when working with our customers play an important factor in achieving effective customer resolution. By listening and using appropriate questioning, you will investigate accounts and our customers situation to resolve issues that act as blockers to collecting payment, working closely with departments across the business to provide effective solutions. You will need have calm and pragmatic approach, whilst being persistent and resilient in your work, with a clear focus on how and when we get paid whilst mitigating the risks of future bad debt. A strong team player with a responsible attitude you will take ownership of accounts, team targets and work flexibly to meet the needs of the business. Excellent attention to detail is critical.

We operate within clear debt guidelines and policies when dealing with inbound and outbound contacts and customer data, delivering customer excellence at all times.

Work/Life benefits:

We know that if our employees are happy, our customers are happy. Thats why we offer a great benefits package. As one of the biggest companies in Wales, our reward and benefits package includes:

  • Generous Pension Plan.
  • 24 days annual leave plus public holidays.
  • Training and Development provided.
  • Colleague Reward Scheme (Bonus).
  • Free car park and shuttle bus service.
  • Discounts at over 800 high street and online retailers.
  • Plus many more.


Applications to be received by: 23:55 24 October, 2019.