Debt Advisor

  • Job Reference: 495823
  • Date Posted: 30 October 2019
  • Recruiter: Welsh Water
  • Location: Cardiff
  • Salary: On Application
  • Sector: Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Salary: £18,433

What we offer

  • 24 days annual leave, with the option to buy and sell leave
  • Colleague reward scheme
  • Free onsite parking
  • Modern working environment
  • Generous Pension plan
  • Discounts at over 800 online and high street retailers.
  • Plus many more

What youll do

As a Debt Advisor, you will join an experienced established team, where your role will be to establish telephone contact with our customers whose accounts are in arrears. You will use your skills to identify the reasons for the arrears, collect immediate payments, and negotiate payment plans that are appropriate to our customers individual circumstances.

By listening and using appropriate questioning, you will investigate accounts and our customers situation, to identify and respond to customers who may be experiencing financial difficulties and be able to offer guidance and awareness of the assistance schemes and support that is available.

Having strong communication skills and the right personable behaviours when working with our customers play an important factor in achieving effective customer resolution. You will need have calm and empathetic approach, whilst being persistent and resilient in your work, with a clear focus on how and when we get paid. A strong team player with a responsible attitude you will take ownership of accounts, team targets and liaise closely with departments across our business to provide effective solutions.

Have you got any specific questions about the role? The recruitment team can be contacted on 02920 740160.

To learn more about Welsh Water, please visit our corporate website www.dwrcymru.com.