SES Business Water provides water and wastewater services for businesses across England and Scotland. Our team are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Our customers include major high street retailers, supermarkets, hospitality and leisure, local and national government, NHS, independent schools, manufacturing, food processing and an international airport. We have amassed vast customer service and operational experience.
Why you should join our team:
At SES Business Water, we offer the perfect environment in which to grow, progress and succeed. You’ll join a fast-paced team full of purposeful, compassionate people who support each other to achieve their goals and are committed to delivering the absolute best for our customers.
We offer:
We want you to succeed in both your professional and personal life and have developed a range of benefits to support this.
- Salary of up to £29,000 dependant up on experience
- 25 Days holiday (plus Bank Holidays)
- Up to 10% employer contribution towards Aviva's Group Personal Pension Plan
- Free on-site parking
- Aquilibrium: Wellbeing Programme
- Westfield Health: Surgical Choices: provides cover for 60 surgical procedures that have long NHS waiting lists.
- Simply Health: Cash Plan to claim back on essential medical expenses – for you and up to 4 children for free.
- Health Assured: Employee assistance programme.
Your role as a Debt Recovery Agent
As a Debt recovery agent, we are looking for someone with resilience and a proactive attitude while also showing compassion and empathy, responding to each customer’s need individually. You will be assisting in the recovery of outstanding debts for Water Services, proactively contacting customers via telephone to discuss their accounts. You will manage relationships with external companies such as collections agencies and wholesalers and will also work across internal teams to resolve customer account queries.
You will:
- Allocate payments to customer accounts, accurately and within a timely manner
- Speak to customers to inform of overdue invoices, negotiating prompt payment of outstanding debt.
- Liaise with external companies to ensure that multi-site payment allocations are completed in a timely and accurate manner.
- Process cheque payments.
- Liaise with External Debt Collection Agencies to ensure queries and requests for information are completed.
- Complete customer queries on debt accounts.
- Liaise with wholesalers regarding disconnection requests.
- Provide a point of contact to the sales team for allocation and reconciliation queries.
We thrive on the knowledge and life experiences of our colleagues, recognising that our differences bring diverse perspectives and make us a great team.
We welcome people that live our values, bring their true selves to work and have a desire to share their lived experience so that we are fit to serve our communities both now and in the future.
If you need any support during the recruitment process, please contact us.