Network Service Technician

We have an exciting opportunity for you to join our team at Thames Water as a Network Service Technician. This is an exciting and varied customer-facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply. You will be meeting and helping different people every day, working on a variety of projects ensuring that the best service is given to our customers.

• We are paying up to £37,680 per annum depending on skills and experience, you will also get additional standby payments. This role also comes with a van
• The working pattern will consist of Monday -Friday, as well as Standby weeks that will incorporate working weekends over an 8-week pattern

What you will be doing:

• Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work
• Collaborating with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance including high or low pressure, leakage, metering queries and loss of supply out in the field
• You will also help control burst mains ensuring isolation to facilitate planned work, emergency repairs and maintenance
• Looking after valve operations and water sampling and valve checks and planning
• Work well within a team covering core and standby hours through all hours of the day (on standby rota)
• As the role involves driving daily, the ideal candidate will hold a full UK driving licence and be happy to drive between jobs

 What you should bring to the role:

• Have excellent customer service experience
• Have a can-do and positive attitude
• Be initiative-taking
• Be assured in completing tasks to the best of your ability
• Work independently
• Have excellent time management
• Have a solution focussed attitude
• Having a basic knowledge of domestic plumbing or water mains and leakage would be advantageous but not essential as full training is provided
• Our customers are at the heart of everything we do so previous customer service experience within a constantly changing environment is essential

What’s in it for you?

• Competitive salary up to £37,680 per annum + you will get additional standby payments
• You will receive a comprehensive training plan, so no experience is needed just the desire to learn and excellent customer service skills
• 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
• Personal Medical Assessments – Open to all once a year
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.