Base Location: Reading
Salary: £25,000 - £33,000 depending on skills and experience
Working Pattern: Permanent | Full Time 37 hours per week
About the Department
SSE Enterprise comprises three companies: Contracting, Telecoms and Distributed Energy.
SSE Enterprise Telecoms operates a 13,700km private telecoms network, with 265 Points of Presence and connectivity to over 80 commercial data centres that span the UK. With its extensive telecoms engineering experience, the company provides commercial security with unrivalled in-house engineering resource to Service Providers, Large Enterprises and the Public Sector providing a competitive range of leading-edge Ethernet, Cloud Connect, Optical Networking and Co-location services.
What is the Role?
Our Telecoms division is currently recruiting for a Provisioning Order Manager to join the Customer Provisioning Team. The team is responsible for ordering and delivering services ranging from telephony solutions to high speed fibre circuits from other licensed operators such as Openreach, Vodafone, Virgin Media and TalkTalk.
This is an excellent opportunity for a highly motivated individual to join our provisioning team based in Reading. You'll be responsible for the ordering of services and pro-actively managing the delivery from multiple telecoms suppliers, liaising with customers on service delivery, provide regular updates and handovers upon competition.
You'll deal with customers and project managers on all aspects of service delivery as well as managing customer and supplier escalations. Managing customer expectations whilst delivering world class customer service will be a critical part of your role.
Within the role you will proactively manage commercial and corporate orders through to completion, focusing on meeting the Contractual Delivery Date. You will be expected to identify customer delivery issues during the provisioning cycle and resolve these in a timely manner, ensuring communication is continuous.
You will also be expected to provide customer Work in Progress (WIP) reports and host customer calls walking through the WIP where required.
What do I need?
The ideal candidate will have previous experience in a similar Telecoms Provisioning role with an understanding of networks and telecoms operators.
We are looking for an effective communicator, both verbally and in writing, with an excellent telephone manner, good rapport building skills and the ability to listen and understand.
Strong organisation and problem-solving skills are very important due to the nature of the role. We are looking for someone with a pro-active attitude and has an excellent team ethic.
The successful candidate will need to demonstrate a high level of confidence in handling customer communications, dealing with queries, liaising with 3rd party suppliers whilst delivering first class customer service.
Please be aware if you are successful, you'll be required to complete our pre-employment screening process before joining SSE.
Were committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?
For more information about this role, or to discuss any adjustments you require to submit your application please get in touch with sse.
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