Base Location: Portsmouth
Salary: £21,584 - £28,506 per annum, depending on experience
Working Pattern: 12 Month FTC | 37 hours | Full Time
About the Department
SSE Power Distribution, part of the SSE group, owns and operates two electricity distribution networks and one transmission network, comprising some 123,000 substations and 127,000km of overhead lines and underground cables, distributing electricity to 3.5 million homes and businesses in the North of Scotland and Southern England.
The Rechargeable Debt Team sit within the wider Operational Support Team offering services to the wider distribution business. The department is ever changing in order to deliver the needs of our customers; one of the requirements of the role is the ability to adapt to a fast moving and ever evolving team with enthusiasm and a positive approach.
What is the Role?
We have an opportunity for an experienced customer service advisor to join our Cable Damage Rechargeable Debt department. This team play a key role in recovering debt from third party damages to our network, specifically to each of our 4 regions covering central southern England.
This is a busy role therefore it is important that you can prioritise and coordinate tasks to meet deadlines and switch between work streams as required. The role will be varied from answering customer queries to invoicing third party companies who have caused damage to our network. Customers often have questions after receiving an invoice, you should be resilient with the ability to work well under pressure. Finding solutions to complex customer and operational problems whilst adhering to industry processes and regulations is also paramount.
During times of bad weather, you'll be required to give support through your storm role, this may mean working outside of your normal hours, duties and potentially location.
What do I need?
The ideal candidate will therefore have;
- Excellent customer service skills
- Exceptional interpersonal skills
- A passion for providing help and support to their colleagues
- Excellent communication skills both written and verbal
- Strong analytical skills
- Ability to work under pressure and as part of a team in a regulated environment
- Ability to problem solve and manage your own time
- Understanding of the Networks business area
- A willingness to go above and beyond to get the job done
- Proficient Microsoft Office 365 skills
- The ability to scrutinise data and reports
- A full UK driving license is desirable but not essential
We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?
For more information about this role, or to discuss any adjustments you require to submit your application please get in touch at: sse.
We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.
SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.
As this is a fixed term contract, we cannot accept applications from existing Energy Services employees.