Team Leader - Contact Centre

  • Job Reference: 495856
  • Date Posted: 10 October 2019
  • Recruiter: Welsh Water
  • Location: Cardiff
  • Salary: On Application
  • Sector: Customer Service
  • Job Type: Permanent

Job Description

Salary: Band 05R (£27,698 - £30,270)

What we offer:

  • Generous Pension Plan
  • 24 days annual leave plus public holidays with the option to buy or sell.
  • Colleague Reward Scheme
  • Discounts at over 800 online and high street retailers.
  • Plus many more

What youll do

As a team leader you will be responsible for leading a team of advisors who deal with a wide variety of queries from customers, anything from moving house to no water. You will need to be able to work in a busy and challenging environment and also be flexible and self-motivated.

You will manage, coach and motivate a team within the contact centre, contributing to and supporting the implementation of the department business plan to meet business objectives.

Have you got any specific questions about the role? The recruitment team can be contacted on 02920 740560.

To learn more about Welsh Water, please visit our corporate website www.dwrcymru.com.